Shipping Policy

Order processing time:

The amount of time it takes for us to prepare your order for shipment. This involves the securing of stocks, in some cases, and the checking of product quality. For large volume orders, please expect a longer processing time.

Shipping time:

The amount of time it takes to receive your order after your order has shipped. Shipping times can vary depending on your location and shipping methods. Under the effect of COVID-19, the standard shipping delivery might be delayed to a certain degree. 

Normal processing time: 1-4 business days

Standard shipping: 7-14 business days

Express shipping: 3-7 business days

Multiple Shipments: 

To ship to more than one address, separate orders will need to be created.

Tracking Orders: 

To track an order that has already been placed, please sign in and click on the My Account section of our website.

Cancelling Orders:

To cancel an order, please contact customer service Once the order is sent to the distribution centre and has entered the shipping process, cancellations will not be possible..

Back Orders: 

We are not responsible for estimated back-order dates posted on the website. This is an estimated date and we cannot guarantee or control the stock coming in. If an item is unavailable it will be removed from the order and you will be notified via email or phone. We generally will ship the available items.

* Under the impact of the COVID-19 outbreak, please expect a delay of Standard Shipping delivery.

By purchasing any items from this website, you are agreeing to and accepting all policies above. 


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